Frequently Asked Questions
What is your turnaround time?
Our standard turnaround time is 8 to 10 business days (Rush available).
Do you offer free services?
We offer the following services for free.
- Free graphic design support
- Free shipping and handling in the US and Canada
- Free hard copy proofs (terms apply)
Can I use my artwork to print?
Yes of course! You can send us your artwork.
What are the specialized services that you offer?
We offer some special effects for custom printing and packaging projects, such as:
- Raised Ink Letters
- Thermal Images Effects
- Spot Color Printing
- Pot Lamination
- Aqueous Image Effect
- Sand Effect
- Foil Stamping
- UV Coating
Do you also make Prototype?
Yes! We make the prototype, but there are some fees, but once you place the order, we offer it free of charge.
Do you offer wholesale rates?
Yes! We offer reasonable discounts for bulk orders, to resellers and non-profit organizations.
What methods of payment do you accept?
We accept all major Credit Cards, PayPal, Bank Transfer and Bank Check.
What materials do you use?
We use high-quality recyclable card stock for your projects. We offer a wide variety of materials, and the stock will be of your choice.
What printing methods do you use?
We use offset printing method, the most common type of printing process in the commercial printing industry. All full-color printing is done using four ink colors; Cyan, Magenta, Yellow, and Black, is also known as CMYK. We also offer Hexachrome Printing, which is an ultra high fidelity six-color printing process developed by Pantone, Inc.
What is your online ordering procedure?
Ordering the custom boxes is simple. Follow the steps listed below sequentially:
- Submit a custom quotation form
- Upload your artwork to FTP or send us an email, If you want us to design the artwork, please send us your graphic design information.
- You will receive a digital sample for final approval.
- Once approved, pay the bill.
- Once the invoice paid, your job will begin to print.
Which file format do you accept and what should be their resolution?
We accept JPG, GIF, PNG, TIF, PDF, CDR, PSD, and Ai file formats. For optimal results, make sure your image file resolution is 300 DPI (dots per inch).